Segregation: your money is not our money
All client funds are held in bank accounts separate from the company's operating capital. That means the money you trade with is not used to pay salaries, rent or company expenses: there is an accounting and banking barrier between the two.
Segregation is the sector's most important structural protection, because it limits your funds to a single purpose: backing your trading account.
Custody at first-tier institutions
Segregated accounts are held at first-tier banking institutions. The selection of custodians is part of what both the annual audit and — for the Dubai branch — CMA supervision review.
An independent annual audit
Financial statements are audited every year by an internationally recognised firm. The audit verifies, among other things, that segregation is real and that the company maintains the required solvency. For the licensed branch, results are additionally reported to the regulator.
KYC and AML protect you too
Verifying every client's identity and monitoring transactions is not just a legal duty: it is what prevents third parties from withdrawing funds to accounts that are not yours. Withdrawals are only processed to payment methods in your name — the return-to-source rule — and no verification can be skipped, not even at the client's own request.
If something goes wrong: the complaints channel
A public complaints policy sets defined response deadlines. If the answer does not satisfy you, you can escalate: Dubai branch clients to the UAE CMA; all clients following the procedure described in the policy itself.
What no protection covers
Let us be clear: none of the above protects against trading losses. CFDs are leveraged, high-risk products and you can lose your capital trading with the safest broker in the world. Segregation protects your money from us; from trading decisions, only your own risk management protects you.